Refund and Returns Policy

Last Updated: October 26, 2023

Thank you for shopping with iaplitaliaonlus.it. Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions for Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Start a Return

To start a return, please contact us at [email protected] or call us at 213-817-9826. Please provide your order number and details about the product you would like to return.

If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Typically, refunds are processed within 7-10 business days after approval.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

Company/Owner Name: Tommy Carruthers

Website: iaplitaliaonlus.it

Address: 4255 Aviation Way, Los Angeles, CA, US

Email: [email protected]

Phone: 213-817-9826